Privacy Policy
This Privacy Policy describes the policies of LGS Creative LTD, Aycliffe Business Park, Heighington Ln, Newton Aycliffe, County Durham DL5 6AH, United Kingdom of Great Britain and Northern Ireland, email: hello@letsgetsocial.co.uk, phone: 01325 375901, on the collection, use and disclosure of your information that we collect when you use our website (https://letsgetsocial.co.uk) (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Information we collect
We will collect and process the following personal information about you:
- Name
- Mobile
How we use your information
We will use the information that we collect about you for the following purposes:
- Support
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which you grant consent unless we are required to do otherwise by law.
How we share your information
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
- Analytics
We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
Retention of your information
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping or reporting in accordance with applicable law, or for other legitimate reasons like enforcement of legal rights or fraud prevention. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Your rights and data protection complaints procedure
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, and such other rights as may be relevant under applicable laws.
In accordance with the Data (Use and Access) Act 2025, you also have an explicit statutory right to lodge a complaint with us regarding how your personal data is handled.
How to complain
To exercise your data rights or to lodge a formal data complaint, you can write to us directly at hello@letsgetsocial.co.uk.
Our obligations
We will formally acknowledge any data protection complaint within 30 days of receipt. We will investigate your concerns without undue delay and provide you with a transparent written update on our findings and any corrective actions taken.
Escalation
You retain the right to escalate your complaint to a statutory authority, such as the Information Commissioner’s Office (ICO), if you remain unsatisfied with our resolution path.
Do note that if you do not allow us to collect or process the required personal information, or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Security
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Grievance / Data Protection Officer
If you have any queries, concerns, or complaints about the processing of your information that is available with us, you may email our Grievance Officer at:
Becky Milburn
Let’s Get Social
Aycliffe Business Park, Heighington Ln, Newton Aycliffe
Email: hello@letsgetsocial.co.uk
We will address your concerns and complaints swiftly in accordance with applicable compliance laws.